Returns & Refunds Policy

Returns & Refunds Policy

At Gonox Store, we want you to be satisfied with your purchase. If you experience an issue with your order, please contact us and we will review your request.

Returns

To request a return, please contact us within 30 days of receiving your order. Items should be unused, in their original condition, and include the original packaging and accessories where applicable.

Please contact us before sending any item back. Return instructions and the appropriate return address will be provided after your request has been reviewed.

Damaged, Defective, or Incorrect Items

Please inspect your order when it arrives. If an item is damaged, defective, or incorrect, contact us as soon as possible and provide your order number, a description of the issue, and clear photos or other relevant information. We will review the issue and work with you toward an appropriate solution.

Non-Returnable Items

Certain items may not be eligible for return, including personalized items, gift cards, or products that have been used, damaged after delivery, or returned without required packaging or accessories. Please contact us if you are unsure whether your item is eligible.

Refunds

Once an approved return has been received and inspected, we will notify you of the outcome. If approved, the refund will be issued to your original payment method. Processing times may vary depending on your bank or payment provider.

Order Cancellations

If you need to cancel an order, please contact us as soon as possible. We will do our best to assist, but cancellation cannot be guaranteed once an order has entered processing or has been shipped.

Return Shipping

Return shipping arrangements and responsibility for return shipping costs may depend on the reason for the return. We will provide the applicable instructions when your return request is reviewed.

Contact Us

For return or refund questions, please contact us through our Contact page and include your order number.