Refund policy

Returns & Refund Policy

We want you to be satisfied with your purchase from Gonox Store. You may request a return within 30 days of receiving your order.

Return Eligibility

To be eligible for a return, the item must be in the same condition in which you received it, unused or undamaged, and returned with its original packaging and accessories. Proof of purchase may be required.

Damaged, Defective, or Incorrect Items

Please inspect your order when it arrives. If your product is damaged, defective, or incorrect, contact us as soon as possible with your order number and photos or other relevant information. We will review the issue and, when appropriate, arrange a replacement, return, or refund.

Change-of-Mind Returns

If you wish to return an item because you changed your mind, please contact us before sending the product back. Returns sent without prior authorization may not be accepted. Unless otherwise required by applicable law, customers are responsible for return shipping costs for change-of-mind returns.

Non-Returnable Items

Items that have been damaged through misuse, unauthorized modification, improper installation, or normal wear and tear may not be eligible for return. Gift cards and final-sale items, if applicable, are also non-returnable except where required by law.

Refunds

Once we receive and inspect an approved return, we will notify you of the refund decision. Approved refunds will be issued to the original payment method. Processing times may vary depending on your bank or payment provider.

Order Cancellations

If you need to cancel an order, please contact us as soon as possible. We cannot guarantee cancellation once an order has been processed or shipped.

How to Start a Return

To request a return or report a problem with your order, please contact Gonox Store through the contact information provided on our website. Please do not return products to the shipping address shown on the parcel unless we have instructed you to do so.