Shipping policy

Shipping Policy

Order Processing

Orders are processed after payment has been successfully confirmed. Please ensure that your shipping address and contact information are complete and accurate when placing your order.

Shipping Destinations

Gonox Store currently ships to eligible addresses in Canada. Shipping availability and charges will be displayed at checkout.

Shipping Rates

Applicable shipping charges will be calculated or displayed at checkout before you complete your purchase.

Estimated Delivery Times

Delivery times vary depending on product availability, fulfillment location, destination, and carrier.

Some orders may be fulfilled from inventory located in Canada, while others may be shipped directly from an overseas fulfillment location.

The estimated delivery timeframe applicable to your order will be shown at checkout where available. Delivery estimates are provided in good faith and are not guaranteed.

Tracking

When tracking information is available, it will be provided after your order has been shipped. Please allow some time for the carrier's tracking system to update.

Delays

Delivery may occasionally be delayed due to carrier operations, weather, holidays, customs processing, high shipping volumes, or other circumstances outside our reasonable control.

Customs and Import Processing

Some products may be shipped from outside Canada and may be subject to customs processing. Where applicable, additional duties, taxes, brokerage fees, or import charges may arise. Any charges payable by the customer will be disclosed where required by applicable law or during the applicable purchasing or delivery process.

Incorrect or Incomplete Addresses

Customers are responsible for providing an accurate and complete delivery address. If you notice an error after placing your order, please contact us as soon as possible. We cannot guarantee that an address can be changed after an order has been processed or shipped.

Lost, Damaged, or Incorrect Shipments

If your order arrives damaged, you receive an incorrect item, or your shipment appears to be lost, please contact Gonox Store with your order number and relevant details. We will review the issue and assist you in accordance with our Returns & Refund Policy.

Multiple Shipments

In some cases, items in the same order may be shipped separately and may arrive at different times.

Contact Us

If you have questions regarding the delivery of your order, please contact Gonox Store through the contact information provided on our website.